Support FAQs

1 – Why do I need to confirm my email account?

This is mainly to protect our customers’ identities by ensuring they have actually registered the account, and not somebody else.

2 – The login information emailed doesn’t work.

It’s always best to copy and paste usernames and passwords until you have learnt them. If you used your email address for the username, not all of the characters may have been allowed.

3 – I have forgotten my username or password.

In the area where you normally login, there are links to solve these problems. You can find them here: forgotten username and forgotten password

4 – Why am I taken to WorldPay outside of your site, on confirmation of purchase?

WorldPay is a world class and highly secure payment system. Taking it outside of our system means no bank details are stored on our server.

5 – Why does WorldPay ask for extra passwords?

Your bank may require you to answer a couple of questions, or complete two characters out of a password you have created with them. This is for our customers’ protection and is a function the banks have added.

6 – None of the information above helps.

Please contact us using the information on this page. If you email the problem, it would help us solve the problem more quickly if you can describe the steps taken in reasonable detail, including which browser and browser version you are using.

Shop Login

Product Search

Can't find a book?

Fill out our enquiry form to register interest in a particular Catholic/ Christian book.

Holy Cross Parcels

Holy Cross Parcels

Make a difference by making a donation and buying a Holy Cross Parcel. Click here

A Vocation to the Priesthood DVD

 Leap of Faith DVD

Twitter and Facebook

Alive Publishing Facebook
Alive Publishing Twitter

Our Tweets

Alive Design – Wedding Stationery

Alive Design – Wedding Stationery

Faith Today


Faith Today Trial Subscription


Try out Faith Today for three months free of charge. Many began receiving Faith Today this way and have been with us for years.

Give it a go today!
Alive Publishing Subscribe

Trial Bible Alive Subscription

Alive Publishing Subscriptions

Try out Bible Alive for three months free of charge. Many began receiving Bible Alive this way and have been with us for years.

Give it a go today!
Alive Publishing Subscribe

Walk With Me

Walk with Me

Walk with Me is a prayer and scripture journey for the seasons of Advent, Lent and Easter.

Alive Publishing Walk with Me

Bible Alive - Subscription

Save £7.90 with a 3 year subscription

Alive Publishing Buy Now

Daily Reflections

Bible Alive daily reflections are written in an accessible and warm style inviting you to penetrate and plumb the depths of the scripture reading of the day.

Latest Daily Bible Reflection

Free Catalogue

Call now for a free Catalogue - 01782 745 600

Subscribe To Our Newsletter

Receive a free catalogue and be the first to know about new publications and news from Alive Publishing direct to your desktop via email.

Full Name
Please type your full name.
E-mail
Invalid email address.
Address1
Please add your address
Address2
Invalid Input
 

Invalid Input
 
  

Outreach Programmes

Alive Publishing Outreach Programmes

Since the beginning Alive Publishing has always had a desire to ‘reach out’ with our Catholic magazines, Catholic books, and other Christian resources.

zumm - web design - manchester seo