Support FAQs
This is mainly to protect our customers’ identities by ensuring they have actually registered the account, and not somebody else.
It’s always best to copy and paste usernames and passwords until you have learnt them. If you used your email address for the username, not all of the characters may have been allowed.
In the area where you normally login, there is a link to solve this. You can find it here: forgotten password
WorldPay is a world class and highly secure payment system. Taking it outside of our system means no bank details are stored on our server.
Your bank may require you to answer a couple of questions, or complete two characters out of a password you have created with them. This is for our customers’ protection and is a function the banks have added.
Please contact us using the information on this page. If you email the problem, it would help us solve the problem more quickly if you can describe the steps taken in reasonable detail, including which browser and browser version you are using.
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