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Saturday 4th February 2012

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1 – Why do I need to confirm my email account?

This is mainly to protect our customers’ identities by ensuring they have actually registered the account, and not somebody else.

2 – The login information emailed doesn’t work.

It’s always best to copy and paste usernames and passwords until you have learnt them. If you used your email address for the username, not all of the characters may have been allowed.

3 – I have forgotten my username or password.

In the area where you normally login, there are links to solve these problems. You can find them here: forgotten username and forgotten password

4 – Why am I taken to WorldPay outside of your site, on confirmation of purchase?

WorldPay is a world class and highly secure payment system. Taking it outside of our system means no bank details are stored on our server.

5 – Why does WorldPay ask for extra passwords?

Your bank may require you to answer a couple of questions, or complete two characters out of a password you have created with them. This is for our customers’ protection and is a function the banks have added.

6 – None of the information above helps.

Please contact us using the information on this page. If you email the problem, it would help us solve the problem more quickly if you can describe the steps taken in reasonable detail, including which browser and browser version you are using.

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